Refund Policy

Last updated: November 2023

Introduction

At GlobeStay Reviews, we are committed to ensuring your satisfaction with our services and products. This Refund Policy outlines the conditions under which we provide refunds for various types of purchases made through our website.

Please read this policy carefully before making a purchase. By purchasing services or products from GlobeStay Reviews, you agree to the terms of this Refund Policy.

Types of Purchases

GlobeStay Reviews offers several types of products and services, each with specific refund conditions:

Premium Memberships

Premium Memberships provide enhanced access to our content, exclusive reviews, and special features.

Travel Guides and E-Books

Digital publications containing in-depth information about destinations, hotel types, and travel tips.

Personalized Hotel Recommendations

Custom hotel recommendation services tailored to your specific travel needs and preferences.

Advertising Services

Promotional opportunities for hotels, travel services, and related businesses on our platform.

Refund Eligibility Conditions

Premium Memberships

  • Monthly Subscriptions: You may cancel your subscription at any time. However, we do not provide partial refunds for the current billing month. Your subscription will remain active until the end of the current billing period.
  • Annual Subscriptions: Eligible for a prorated refund if canceled within 14 days of purchase. After 14 days, you may cancel at any time, but no refund will be issued for the remaining subscription period.
  • Technical Issues: If you consistently experience technical problems that prevent you from accessing premium features and our support team cannot resolve these issues, you may be eligible for a refund at our discretion.

Travel Guides and E-Books

  • Satisfaction Guarantee: If you are not satisfied with your purchase, you may request a refund within 7 days of purchase, provided you have not downloaded the content more than once.
  • Content Issues: If the digital product contains significant errors, is outdated, or otherwise fails to meet the description provided at the time of purchase, you may be eligible for a refund within 30 days of purchase.

Personalized Hotel Recommendations

  • Service Completion: Refunds are available if we fail to deliver the recommendations within the timeframe specified at purchase.
  • Before Service Delivery: Full refunds are available if you cancel before we begin working on your personalized recommendations.
  • After Service Delivery: Once personalized recommendations have been delivered, refunds are generally not available unless the service significantly failed to meet the agreed specifications.

Advertising Services

  • Campaign Cancellation: For advertising campaigns that have not yet started, a full refund minus a 10% administration fee is available.
  • Active Campaigns: For campaigns already in progress, refunds are calculated on a prorated basis for the unused portion, minus a 10% administration fee.
  • Performance Issues: If our advertising platform experiences significant technical issues that affect campaign performance, partial refunds may be issued at our discretion.

Non-Refundable Items

The following items and circumstances are generally not eligible for refunds:

  • Monthly premium membership fees for the current billing period
  • Annual memberships canceled after the 14-day period
  • Digital products (e-books, guides) after 7 days of purchase or if downloaded multiple times
  • Personalized recommendations after delivery if they meet the specified requirements
  • Advertising services that have been fully delivered according to agreed terms
  • Any purchase where there is evidence of fraud or abuse of our refund policy

Refund Process

How to Request a Refund

To request a refund, please follow these steps:

  1. Contact our customer support team at refunds@globestayreviews.com or through the contact form on our website
  2. Include your order number, the email address used for the purchase, and the date of purchase
  3. Clearly state the reason for your refund request
  4. Provide any relevant information or evidence that supports your request

Review Process

Once we receive your refund request, we will:

  1. Acknowledge receipt of your request within 2 business days
  2. Review your request and purchase history
  3. Determine if your request meets our refund eligibility criteria
  4. Make a decision and notify you of the outcome within 5-7 business days

Refund Processing Time

If your refund is approved:

  • Credit card refunds typically appear on your statement within 5-10 business days, depending on your card issuer
  • PayPal refunds are usually processed within 3-5 business days
  • Bank transfers may take 7-10 business days to complete

Please note that while we process refunds promptly on our end, the actual time for the funds to appear in your account depends on your payment provider's processing times.

Special Circumstances

Promotional or Discounted Purchases

Products or services purchased with significant discounts (50% or more) or as part of a special promotion may have different refund conditions, which will be clearly communicated at the time of purchase.

Bundle Purchases

For bundle purchases (e.g., multiple guides or combined services), refunds for individual components may be calculated proportionally based on their standard individual pricing.

Gifts

Refunds for gift purchases will be issued to the original purchaser, not the gift recipient. The gift recipient cannot request a refund directly.

Account Termination

If your account is terminated due to violation of our Terms and Conditions, no refunds will be issued for any purchases made.

Exceptions and Discretionary Refunds

GlobeStay Reviews reserves the right to evaluate refund requests on a case-by-case basis and may make exceptions to this policy at our sole discretion. Factors we consider include:

  • Customer purchase history and relationship
  • Unique or extenuating circumstances
  • Technical issues on our platform
  • Reasonable expectations based on our product or service descriptions

Approval of a refund in one instance does not entitle you to a refund in similar circumstances in the future.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

This policy was last updated on the date shown at the top of this page. We encourage you to review this policy periodically for any changes.

Contact Us

If you have any questions about our Refund Policy, please contact us:

GlobeStay Reviews - Refunds Department
Studio 81 Bailey Grove
Mollyland PR8 4RH
United Kingdom
+44 1823 063957
refunds@globestayreviews.com